Frequently Asked Questions (FAQs)

Welcome to the Kashmira Professional FAQ page! Here, you'll find answers to some of the most common questions about our products, shipping, returns, and more. If you can't find what you're looking for, feel free to contact our customer service team.

What products does Kashmira Professional offer?

Kashmira Professional offers a wide range of high-quality hair care tools, including flat irons, curling irons, hair dryers, styling lotions, hair extensions, and other professional-grade styling products. Our products are designed to help you achieve salon-quality results at home.

How do I choose the right hair styling tool?

The right styling tool depends on your hair type and the style you're looking to achieve. For instance:

• Flat Irons are perfect for sleek, straight styles or gentle waves.
• Curling Irons help create tight curls or loose waves, depending on the barrel size.
• Hair Dryers with ionic technology help reduce frizz and speed up drying time. If you're unsure, feel free to reach out to us for personalized recommendations based on your hair needs!

How can I track my order?

Once your order has shipped, you will receive an email with a tracking number and link to track your shipment. You can also log into your account to view the status of your order.

Do you ship internationally?

Yes, we offer international shipping. Shipping rates and delivery times will vary depending on your location. For more details, please visit our shipping policy page or contact our customer service team for assistance.

What payment methods do you accept?

We accept a variety of payment methods, including:

• Visa, MasterCard, American Express, and Discover
• PayPal
• Apple Pay and Google Pay (where available)

How do I return an item?

We want you to be completely satisfied with your purchase. If you need to return an item, please refer to our Return Policy for detailed instructions. To begin the return process, simply contact our customer support team, and they will guide you through the steps.

My item arrived damaged. What should I do?

We're sorry if your item arrived damaged. Please contact our customer service team within 7 days of receiving your order. Be sure to provide your order number and photos of the damaged product so we can assist you promptly.

Can I use your hair tools on wet hair?

It’s always best to use hair tools on dry hair to avoid heat damage. Using styling tools on wet hair can also cause them to malfunction. For best results, towel dry your hair first and make sure it's mostly dry before using any heat styling tools.

Are Kashmira products suitable for all hair types?

Yes! Our products are designed to work with all hair types, from fine to coarse and everything in between. We offer a variety of tools with adjustable heat settings, making them customizable for different hair textures.

How should I care for my hair tools?

To keep your tools in optimal condition:

• Always clean them after each use to remove any product buildup.
• Store them in a safe, dry place when not in use.
• For flat irons and curling irons, wipe the plates and barrels with a soft cloth after cooling.
• Always unplug and allow tools to cool before storing them.

For specific product care, check the instruction manual that comes with your tool.

How long will my Kashmira product last?

The lifespan of your Kashmira product depends on how often it’s used and how well it’s cared for. With proper maintenance, most of our professional styling tools can last for several years.

Can I use heat styling tools with hair extensions?

Yes, you can use heat styling tools on our Kashmira hair extensions, just as you would with your natural hair. Be sure to use the appropriate heat settings and a heat protectant to maintain the integrity of the extensions.

Do you offer gift cards?

Yes, we offer gift cards that can be used to purchase any of our products online. Check out our Gift Cards page for more information.

How can I contact customer support?

If you have any questions or need assistance, please reach out to our customer service team at:

Email: info@isobeauty.com

Phone: 818-771-9359